Tier-1 queries account for 60–70% of all support volume but deliver zero strategic value. Sentia handles them instantly so your team focuses on escalations, retention, and complex product issues.
Upload your help centre, product documentation, and policy documents. Sentia’s AI agent answers customer questions accurately, cites the source, and escalates gracefully when it can’t help.
Customers who deploy Sentia for support see 70–80% of tier-1 queries resolved without human intervention.
No wait times, no ticket queues. Customers get an answer the moment they ask — improving satisfaction scores immediately.
Your agents spend their time on interesting, high-value cases instead of answering the same question for the hundredth time.
Upload your help docs and Sentia learns your product. No hallucinations — only answers grounded in your content.
The conversational AI engine that handles support queries and escalates when needed.
Four short questions. We'll spin up a working agent you can refine in the builder.