Privacy Policy

Last updated: 1 January 2025

Introduction

Sentia Core Pty Ltd (“Sentia”, “we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Information you provide directly:

  • Contact information (name, email address, phone number)
  • Company information (company name, job title, company size)
  • Billing information (processed securely via Stripe)
  • Support communications and correspondence

Information collected automatically:

  • Usage data and analytics (pages visited, features used)
  • Device and browser information
  • IP address and approximate location
  • Conversation logs from AI agent interactions (where applicable)

How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send promotional communications (with your consent)
  • Respond to support requests and inquiries
  • Monitor and analyse usage patterns to improve the platform
  • Comply with legal obligations

Data Sharing

We do not sell your personal information. We may share it with:

  • Service providers who help us operate the platform (hosting, analytics, payment processing)

  • AI model providers (OpenAI, Google) to process conversation data — subject to their respective privacy policies

  • Law enforcement when required by applicable law

Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting privacy@sentia.io.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Data portability

To exercise these rights, contact privacy@sentia.io.

Cookies

We use cookies and similar tracking technologies to improve your experience. You can control cookies through your browser settings. See our Cookie Policy for details.

Contact Us

For privacy-related questions, contact us at privacy@sentia.io or write to us at Sentia Core Pty Ltd, Melbourne, Australia.