Sentia’s compliance framework for enterprise customers.
Sentia is compliant with the EU General Data Protection Regulation (GDPR). For customers processing personal data of EU residents, we provide a Data Processing Agreement (DPA) upon request.
Key GDPR provisions we support:
Sentia complies with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). As an Australian company, we take our obligations under Australian privacy law seriously and maintain policies to protect the personal information of Australian residents.
Sentia is working toward SOC 2 Type II certification. Enterprise customers may request our current security controls documentation and third-party audit reports.
We believe in transparent AI practices:
Disclosure: Sentia agents are AI-powered. Our default templates include disclosure to end users. Custom disclosure scripts are available for regulated industries.
No persistent learning from conversations: Sentia agents do not use customer conversation data to train new models without explicit consent.
Human oversight: All agents can be configured to require human approval before taking certain actions (e.g., booking meetings, sending emails).
Sentia’s outbound voice and messaging features are designed to comply with the Australian SPAM Act 2003 and US CAN-SPAM Act. Customers are responsible for ensuring their use of these features complies with applicable laws in their jurisdiction.
Enterprise customers can request our full compliance documentation package, including DPA, security questionnaire responses, and third-party audit reports, by contacting compliance@sentia.io.